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Lester J. Robinson III FICF, CLTC, DTM
1-800-875-0140
les@lesltc.com
Education:
- SUNY Brockport (NY): BS Business Administration / Finance, (1989)
- Niagara County Community college (NY) A.A.S., Business Administration (1987)
Professional Development:
- Personal Lines Insurance School, One Beacon School (1994)
- Commercial Lines Insurance School, One Beacon School (1992)
- Association Risk Management, Canisus College ARM 56 (1994)
- Fraternal Insurance Counsellor Fellow (2004)
- Toastmasters, Advance Communicator Silver (ACS) (2008)
Work History:
- Northwoods Corporation, Personal & Commercial Insurance sales executive, (Williamsville, NY), (1991 – Present)
- Capital Management Group, Life & Health Insurance, (Niagara Falls) (1994- Present)
- Knights of Columbus Life Insurance, Life & Retirement Planning (Buffalo, NY) (2001- 2007)
Overview of Job at Northwoods Corporation:
Established excellent long term relationships and designed systems to capitalize and attract new clients to our office.
- One of the top sales executive
- Built my clients from zero to over 600 clients
- 95 percent of present business is referral business
- Developed and implemented a sales team
- Developed sales seminars for both personal, commercial, life insurance and retirement planning
- Strategic Planning for setting sales goals
- Arranged and set up a new referral and networking system
- Arranged innovated program to get lost clients back
- Set up effective team management in sales projects
- Developing a process to enhance communication with clients with e-mail
- Enhanced workflow with CSR , claims department and customer service to clients
- Developing new work flows for referral program
- Time saving plans in marketing and client relations
Production of TV show “the ABC’s of Insurance”:
- Launched award winning TV show “The ABC’s of Insurance” (1997 - Present)
- Have 4 different TV mini series
- Implemented interactive TV show , with the use of the internet
- Shown on 4 TV markets in Western New York
- Do all aspects of the TV production
Other TV Production:
- PBS, “Our Town Lockport”, part of the production team (2004)
Web Development:
- Designed and launched a web site to increase traffic to my website
- Increase traffic and ranking on search engines on my site by over 100%
- The importance of content management and name recognition to promote your business on the web
Courses Taught:
- Certified to teach Continue Education classes for Insurance CE credit with Lorman Education Services
- Taught two classes for Lorman Education Services on Continue Education for insurance agents and lawyers
- “Success without Stress” : Developed and taught a community education class at Niagara University (2007 – Present)
- “How to get more Referrals” Developed and taught a community education class at Niagara University (2008)
- Taught a Reduce Stress class for the Independent Health Foundation
Speaking Engagements:
- Spoke at trade shows about enrichment & enhancement ones life
- Spoke at numerous career day’s for students at Lockport School District
- Pioneered and developed many insurance sales seminars
- Conducted effective Expos on stress reduction
- Spoke at Small Business Development Center on Business Insurance
- Spoke on being a contributing author “101 Great ways to improve your life”
- Enriched local organizations
- USA Niagara Chamber of Commerce- membership & Expo committee
- STOPPED PROGRAM – Sheriffs Telling Our Parents & Promoting Educated Drivers
- Optimist Clubs in New York State - Leadership Development
- Optimist Lt. Governor of NY, program how to get increase membership, and getting additional members to a meeting
Public Relations:
- Created a program to promote your agency with Public Relations at IIAAWNY
Strategic Marketing and Seminar Programs:
- Optimist Club – Promote the Optimist clubs in local medias
- Toastmasters – Promote the Toastmasters in local medias
- Independent Insurance Agents’ Association of Western New York, Inc.– Developing a complete Public Relation Web site, and how to promote your agency
- Knights of Columbus Life Insurance – Estate Planning Seminars
Professional Associations:
- Niagara USA Chamber of Commerce (2001 – Present)
- Amherst Chamber of Commerce (2004 – Present)
- Pro Net Group – referral group at Amherst Chamber of Commerce (2004 – Present)
- Independent Insurance Agents’ Association of Western New York, Inc (2004 – Present)
- Life Underwriters (1990 - 1992)
- Fraternal Insurance Counsellor (2002 – 2007)
- Lockport Business Association (2004 -Present)
- Toastmasters (2005 - Present)
- Business Networking International (2008)
Leadership Skills:
- Eagle Scout (1985)
- Glenwood Cemetery Association ,Trustee / Treasurer (2002 - Present)
- Optimist Club Distinguished President (1997)
- Optimist Club New York State chairman for Public Relations (1999)
- Optimist Clubs in New York State, Lt. Governor (1998)
- Optimist Clubs in New York State, Leadership Development (1997)
- Past Board of Directors IIAAWNY and awarding winning Public Relations chairman (2004 – 2007)
- Independent Insurance Agents’ Association of Western New York, Inc/ STOPPED Program/ Chairman (2005-2006)
- Past President of Life Underwriters (1991)
- Lockport Union-Sun & Journal Advisory Board (2007-Present)
- USA Niagara Chamber of Commerce – membership committee (1998-2000)
- USA Niagara Chamber of Commerce – expo committee (2000-2002)
- Hibernian District Officer for Niagara County (2006 – Present)
- YMCA of Lockport, Marketing / Membership committee (2007-Present)
- Toastmasters Working on Competent Leader
- Toastmasters Vice President of Public Relationships (2007-Present)
Community Involvement:
- Wyndham Lawn Home for Children (Golf Committee)
- Sunrise Optimist Club
- Toastmasters
- Fraternal Eagle Scout Association
- YMCA
- Trustee of Glenwood Cemetery Association
- Lockport Community TV
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